Frequently Asked Questions

Yes. Balanced Perfection products are handcrafted in small batches to support freshness, quality, and consistency. As a woman-owned, handcrafted brand, we take the time to thoughtfully prepare each order.

We encourage you to review the ingredient list carefully before purchasing. Because skincare can affect everyone differently, we recommend performing a patch test before applying a product more broadly.

All orders are processed within 7–14 business days, excluding weekends and holidays. Because our products are handcrafted in small batches, your order may ship at any point within this timeframe, including the 14th business day. You’ll receive a tracking email once your order has shipped.

Delivery times begin once your order has shipped and are determined by the shipping carrier. Carrier delays, weather disruptions, and transit issues are outside of Balanced Perfection’s control.

Please carefully review your shipping information before completing your order. Balanced Perfection is not responsible for orders shipped to an incorrect address provided at checkout. Contact us at orders@balancedperfection.life within 24 hours of placing order to update/correct your shipping information.

We carefully package every order to help protect your products during transit. If your order arrives damaged, please contact us within 3 days of delivery at orders@balancedperfection.life with:

• Your order number
• A clear photo of the damaged product
• A photo of the outer packaging

We’ll review the issue and determine the appropriate resolution, which may include a replacement.

Once an order has shipped, delivery is handled by the shipping carrier. If your tracking shows that your package was delivered but you haven’t received it, first check your mailbox, property, parcel lockers, and with your neighbors. Then contact your local post office or shipping carrier and file a missing or stolen package claim.

We recommend starting a claim within 3–5 days of the marked delivery date. If needed, Balanced Perfection can provide supporting documentation, such as proof of shipment.

Orders may be canceled within 2 hours of purchase, provided the order has not entered processing. After 2 hours, orders enter our small-batch preparation process and cannot be canceled. Orders that have already shipped cannot be canceled.

Please review your order carefully, including your products and shipping information, before completing checkout.

Please contact us directly at orders@balancedperfection.life so we can help resolve the issue. We encourage customers to reach out before initiating a payment dispute or chargeback.

If a chargeback is filed, Balanced Perfection may provide the payment processor with relevant documentation, including order details, shipping records, delivery confirmation, and our policies agreed to at checkout.

Because our products are handcrafted skincare and hygiene products, all sales are final. We do not accept returns or exchanges for opened or used products.

If you receive an unopened and unused product that you would like to return, you must contact us within 3 days of delivery. The item must be in its original condition, and return shipping costs are the customer’s responsibility.

Once the product is received and inspected, a refund may be issued for the product cost only. Original shipping fees are non-refundable.

Orders are not eligible for cancellation or refund while they are still within the stated 7–14 business day processing window. Once your order ships, delivery time is determined by the carrier and is outside of Balanced Perfection’s control.